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Home > Restoration - Urine & Odor Control |
 Please note that when cleaning urine spots, there is a difference between cleaning the urine soiling and treating for odor. Cleaning existing urine spots MAY NOT remove any associated odor. In fact, cleaning could INCREASE the odor in the air space for a temporary period of time. If you are experiencing an odor problem, there are two urine odor treatments available. We explain both odor treatments below. Pet urine can cause permanent damage to your floors and fabrics. It can also create an unhealthy indoor environment. When urine is first deposited onto a floor or fabric, it is in an almost "neutral" state, which means it is easier to remove when it is fresh. Once it dries, it turns "alkaline" and becomes more difficult to remove. If left for days or weeks, depending on the fabric or floor type, it will permanently change the dye structure, therefore causing permanent staining. Even if the soluble deposits are removed, the damage to the dye structure may already be done. This means that no one can guarantee complete removal of all urine spots. Please consult with your technician if you have questionable urine spots on your carpet. To prevent permanent staining in the future, clean urine spots immediately by blotting with a white terry cloth towel or plain white paper towels until no moisture is transferred to the blotter. To clean the spot, mix 1 part white vinegar to 2 parts water and massage (don’t rub) into the spot with a white terry cloth. Once you have "flushed" as much of the urine out as possible, blot with dry cloths until dry to the touch. If you have a small extraction machine, flush with fresh water until spot is removed. DO NOT USE OVER THE COUNTER, GENERAL SPOTTERS OR EXTRACTION DETERGENT. IF YOU DO NOT USE THE FORMULA SPECIFIED ABOVE, ASK US ABOUT SPECIAL PET SPOTTERS. The Tu's Group Inc. offers two pet odor treatments: 1. Minor Odor Treatment. In this treatment an odor eating enzyme will be applied directly to odor causing spots. Although this treatment is a valiant attempt, it is NOT guaranteed. 2. Major Odor Treatment. In this treatment, we pull the affected carpet up and completely saturate the carpet, backing, and cushion (pad). This is a very extensive treatment that ensures we get to the source. This treatment is guaranteed. There may be cases when the walls and baseboards are contaminated preventing us from guaranteeing the removal. We will advise you in advance. 
The Tu's Group Inc. will try to remove the urine stain and odor from your carpet, but we are not miracle workers; urine can alter the structure of your carpet, and sometimes this cannot be reversed. We will not attempt to restore urine damaged carpets that have more than 20% of the surface area affected.
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